Global Smart Hands provides reliable on-site Smart Hands IT managed services across Switzerland, backed by contractual SLA response times and delivered by experienced local engineers who know your environment. Share your requirements to get tailored SLAs and reliable engineers at your site in matter of hours.
Global Smart Hands handle every physical IT task your internal team does not have the bandwidth or local headcount to cover. Our team spans across multiple Swiss locations where we deploy quickly and reliably as soon as possible.
Our field engineers arrive at your site with the tools, certifications, and authorisation to resolve issues quickly. We support desktop environments, server rooms, network infrastructure, and end-user devices across offices, data centres, and retail locations throughout Switzerland.
Every minute of point-of-sale downtime costs your business money. Our EPOS support engineers install, maintain, and troubleshoot retail and hospitality systems across single-site and multi-location operations in Switzerland.
Install. Move. Add. Change. Our IMAC services manage the full lifecycle of your IT equipment transitions. Office relocations, technology refresh cycles, hardware rollouts, and user migrations are all handled by our certified on-site engineers.
Office relocations, technology refresh cycles, and infrastructure migrations in Singapore all carry risk when managed by multiple contractors. Our IMAC services in Singapore manage the entire process under a single SLA: decommission, relocate, install, test, and document.
Pre- and post-deployment surveys, full asset discovery, photographic reporting and client-specific inventory management that we deliver digitally to be ready for your records.
Global Smart Hands break-fix service dispatches a certified engineer to your Swiss location under guaranteed SLA response windows. We offer 4-hour critical response, 8-hour same-day, and next-business-day options, so you choose the right level of cover for each system and site.
Switzerland is home to some of the world’s most demanding industries. Our engineers understand the uptime expectations, compliance requirements, and operational standards that each environment carries.
Zurich and Geneva host global banking, wealth management, and fintech operations that depend on uninterrupted IT infrastructure. Our engineers support trading floors, branch networks, and private banking offices with secure, audited, and fully documented on-site IT support.
From city-centre department stores to franchise networks spanning multiple cantons, we manage EPOS installations, till maintenance, inventory systems, and network infrastructure under a single SLA contract.
Hospitals, clinics, and private medical facilities need fast, reliable IT support backed by strict data handling procedures. We provide nDSG and GDPR-compliant on-site support that keeps clinical systems running and patient data protected.
Switzerland's role as a European logistics hub means warehouses and distribution centres need dependable scanner networks, hardware maintenance, and rapid break-fix response. We cover the full scope of field IT support for logistics operations.
Hotel groups rely on guest Wi-Fi, property management systems, and POS hardware to deliver seamless experiences. Our engineers support single and multi-property operations across Switzerland with minimal disruption to guests and staff.
Multi-office Swiss enterprises and international firms with Swiss headquarters trust us for office relocations, IMAC projects, deskside support, and IT infrastructure maintenance across their entire Swiss portfolio.
Basel and Zurich are home to leading pharmaceutical and biotech firms that rely on IT to run research, production, and supply chain operations. Our engineers work to the standards these regulated environments require.
Local authorities, central government and defence with security-cleared engineers available on request.
Switzerland demands precision. Whether you run a trading floor in Zurich, a logistics hub near Basel, or a retail network spanning the German and French-speaking regions, your IT operations need consistent, accountable support.
We deploy trained and vetted field engineers in Zurich, Geneva, Basel, Bern, Lausanne, Zug, Winterthur, Baden, St. Gallen, and surrounding cantons. You get local knowledge combined with global service standards, every time.
Our SLA commitments are written into your service agreement. Response time options range from 4-hour critical response through to next-business-day, giving you the right level of coverage for each site and system without overpaying for cover you do not need.
You know exactly what you pay before we dispatch a single engineer. On-demand jobs receive an upfront quote before we start. SLA contract clients receive one consolidated monthly invoice covering all visits within the billing period. No call-out surprises, no end-of-month shocks.
Our service desk operates around the clock. Swiss teams can log and escalate incidents in English, German, and French, ensuring your requests reach the right engineer without delays caused by language barriers.
Our engineers have hands-on experience in financial services, pharma, retail, logistics, healthcare, and public sector environments in Switzerland and across Europe. They arrive with sector context and the right certifications for your environment.
Backed by a UK-headquartered operation covering 150+ countries, Global Smart Hands brings enterprise-grade processes to every Swiss deployment. You benefit from the infrastructure and reporting standards of a global managed services provider, with the responsiveness of a locally focused team.
Global Smart Hands gives you certified field engineers, contractual SLA response times, and full visibility over every on-site job, from Zurich to Geneva, Basel to Bern, and every location in between.
We keep the onboarding process straightforward so you get engineers on the ground as quickly as possible.
We learn about your Swiss sites, existing systems, SLA requirements, and priorities in a short scoping call. No lengthy procurement process.
We build a service package and SLA contract around your exact needs, locations, and response time requirements.
We assign the right certified engineer to your environment and confirm coverage across all your Swiss locations before we begin.
Your team logs incidents through your preferred channel. Our service desk confirms dispatch and provides real-time updates throughout the job.
Every visit generates a detailed job report, including asset records, actions taken, and any follow-up recommendations. You get full traceability for compliance and auditing purposes.
Our field engineer network covers every major business district and commercial zone across the island.
Coverage extends across all Singapore zones and planning areas. Contact us to confirm SLA options for your specific sites.
On-site Smart Hands IT managed services send a certified field engineer to your physical location to carry out hardware installations, troubleshooting, IMAC tasks, and preventive maintenance. Unlike remote IT support, Smart Hands services require a trained technician to be physically present at your site.
We offer contractual SLA response windows including 4-hour critical response, 8-hour same-day, and next-business-day options. The right SLA depends on the criticality of your systems and your risk profile.
We cover all major Swiss locations including Zurich, Geneva, Basel, Bern, Lausanne, Zug, Winterthur, Baden, and St. Gallen. For locations not listed, contact us and we confirm coverage and engineer availability within one business day.
Yes. Multi-site SLA contracts are one of our most common service models in Switzerland. You receive one point of contact, one monthly invoice, and consistent reporting across all your locations.
Yes. All on-site operations follow GDPR guidelines and Switzerland’s revised Federal Act on Data Protection (nDSG). Our engineers follow documented data handling procedures, and we supply chain-of-custody documentation for all data-bearing hardware.
Our on-demand maintenance services dispatch skilled engineers to your clients’ locations, resolving IT equipment issues in offices, data centers, and beyond, regardless of their geographical location.