Resource on Service Level Agreement

Welcome to Global Smart Hands – Your Trusted Partner for Global IT Solutions and Resources on Service Level Agreements (SLA). With our headquarters in the UK, we bring you unparalleled support, offering prompt and efficient assistance wherever you are on the globe.

At Global Smart Hands, we understand that in today's fast-paced digital landscape, time is of the essence. That's why we offer a range of flexible SLA options, including 4 hours, 6 hours, 8 hours, and next business day response times. Our commitment to meeting your specific needs is unwavering, and our 24x7 service team is always ready to spring into action


Why Choose Global Smart Hands?

Global Reach

We operate on all continents, ensuring that our services are accessible wherever your business operates.


Our wide range of SLA options and customized solutions cater to your specific needs and budget.

Rapid Response

Whether you require assistance in 4 hours or less, we're prepared to meet your demands promptly.

Expert Engineers

Our team of experienced engineers is well-equipped to handle a diverse range of IT challenges.

Strategic Stocking

Our stocking locations across the globe guarantee access to spare parts and equipment when you need them most.

Some of our Happy Customers

Swift Resource Deployment

When you need a resource within hours, trust Global Smart Hands to deliver. Our team of experts can deploy suitable engineers swiftly to address your requirements. Whether it's an urgent hardware issue, network troubleshooting, or any other IT challenge, we are here to assist you promptly and effectively.

Service Level Agreements (SLAs)

Global Smart Hands offers customized Service Level Agreements (SLAs) designed to suit the diverse needs of businesses across all industries. Our SLAs are not one-size-fits-all; instead, we work closely with our clients to tailor solutions that align with their unique budgets and requirements.

Strategically Located Stocking Locations

In addition to our rapid response times, Global Smart Hands maintains over 20 secure stocking locations throughout Europe, the Middle East, and Africa (EMEA), the United States/Canada, and the Asia-Pacific (APAC) region. These strategically placed locations enable us to deliver spare parts and equipment swiftly, minimizing downtime and ensuring your operations run smoothly.


Hardware Break Fix Engineer – Anywhere, Anytime

One of our standout services is the rapid deployment of hardware break fix engineers. No matter where you are in the world, our promise remains the same: we can dispatch a trained hardware break fix engineer within just 4 hours. With a global reach that spans across continents, our extensive network ensures that help is never far away.

Reach Out To Us Now For Global IT Support Service

Contact us today to explore how our international IT support team can your global IT capabilities

Global Smart Hands

Contact Us

Office 182-184 High Street , North East Ham E6 2JA London, United Kingdom

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